Most of our training programs are
customized to suit the exact need of our clients, but in cases when this is not required; our training modules include
but are not limited to the following;
OUR MANAGEMENT TRAINING
CURRICULUM
1. MODULE (I) - ESTABLISHING
QUALITY MANAGEMENT SYSTEMS & STANDARDS
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Management - Theory, Practice &
Application
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Organizational Behavior
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Developing Critical Thinking &
Decision Making Skills
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Human Resource Management
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Global Business Strategies
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Strategy formulation &
implementation
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Developing Systems & evaluation
procedures
2. MODULE (II) PROJECT
MANAGEMENT TECHNIQUES
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Project Management in the Business
World
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Quality Management & Productivity
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Operations Management
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Accounting & Finance for Non-
Finance managers
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Time Management For Managers
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Performance Evaluation
Methodology
3. MODULE (III) ETHICS & CHARACTER
DEVELOPMENT
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Your Ethical Responsibility
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Personal Character & Integrity
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Truth & Lies
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Fundamentals of Respect
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Situational & So-Situational Ethics
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Healthy, Safe & Drug-free Workplace
4. MODULE (IV) BASIC
COMMUNICATION SKILLS
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Facts About Communication
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Basic Communication Principles
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Communication Processes
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Effective Communication
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Principles of Cooperative
Communication
5. MODULE (V) - EFFECTIVE TEAM
BUILDING TECHNIQUES
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Creating a Dream Team
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Team motivational strategies
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The art of Delegation for success
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Briefing & De-briefing strategies
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Team Development strategies
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Conflict resolution methods
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Team Performance Evaluation
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Group decision making techniques
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How to conduct effective team
meetings
6. MODULE (VI) SALES MANAGEMENT
TECHNIQUES
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The art of effective selling
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Closing the sale
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Creating an efficient sales team
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How to Qualify sales prospects
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Self Esteem Boosters
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Sales & Marketing in the 21 Century
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Selling the way your Customer buys
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Consultative selling skills
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Team Selling
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Telephone Sales Skills (how to
handle cold customers)
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Advanced Negotiating Skills
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Networking for Profit
-
Exceptional Presentation Techniques
7. MODULE (VII) CORPORATE SOCIAL
RESPONSIBILITY - (Giving back, an honorable feat)
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CSR Policy & Strategy
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CSR sustainable audits &
benchmarking
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Stakeholder Engagement
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CSR sustainable reporting
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CSR & environmental issues
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Enabling legal & regulatory
framework for CSR
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CSR & corporate philosophy & ethics.
8. MODULE (VIII) THE ART OF
NEGOTIATION (we can all win)
OUR ENTREPRENEURSHIP TRAINING
CURRICULUM
1.MODULE (I) BASIC
ENTREPRENEURSHIP TRAINING
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Who is an Entrepreneur?
-
Power of Vision & Focus (developing
an entrepreneurial mind set)
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Developing Self Esteem
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Why Small businesses fail
-
Essentials of work ethics
2. MODULE (II) EFFECTIVE PLANING
STRATEGY
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Goal setting & Achievement (the
power of planning)
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Market research and analysis made
easy
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Developing a business plan
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Project management skills
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Accounting & finance for non-finance
managers
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Developing systems that work for
you
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Human resource management (you
deserve the employees you have)
3. MODULE (III) ENTREPRENEURSHIP
MANAGEMENT
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Effective selling
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Debt recovery & management
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Funding & fundraising strategies
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Effective Communication Skills
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Time Management
-
Team building
4. MODULE (IV) NETWORKING FOR
PROFIT
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Two (2) are better than one (1)
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You are worth the extractable value
of your network
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Together is a most rewarding
challenge
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Sustaining the network through
value exchanges
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Manage network performance for
objective
5.MODULE (V) ENTREPRENEURSHIP
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Information Leadership be the first
to know
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Value is everything
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Your net -work = Your net -worth
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Leverage What do you have to offer
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Let them say let the customer, bank
& capital owner judge
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Arbitrage Profit, the bottom line
OUR CUSTOMER SERVICE TRAINING
CURRICULUM
1. MODULE (I) CUSTOMER SERVICE
TRAINING
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Developing a unique Customer
Service Culture
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Customer Relationship Management
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Building strong Customer
relationship & Loyalty
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How to Handle & win over Difficult
Customers
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Managing Customer Expectations
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Trust & Rapport Building Techniques
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Interpersonal Communication
Strategy
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Business E-mail Etiquette
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Professional Telephone
Communication Skills
OUR BUSINESS COMMUNICATION
SKILLS TRAINING
1. MODULE (I) BUSINESS
COMMUNICATION SKILLS
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Effective Written Communication
skills
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Interpersonal communication skills
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Business writing essentials
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Proposal writing
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Creative writing skills
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Communicating in the virtual
workplace
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Diversity issues in Communication
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Communication skills for career
growth
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Managerial communication